Financial advice - frequently asked questions

Where is my nearest adviser?

We have advisers based across the UK, who are happy to visit you at your home or office. Use our UK location map to find your nearest adviser.

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How much will advice cost?

This is understandably one of the most common questions we are asked. As we tailor our service to meet each client's requirements there is no fixed price list.

However you can rest assured that the initial consultation is free and you are under absolutely no obligation to proceed. If you choose to go ahead we will clearly detail the likely costs and charges and can arrange to work on either a fee-paying or commission basis.

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Do you offer a free consultation?

Yes. The initial consultation is free and you are under no obligation to proceed. If you choose to go ahead we will clearly detail the likely costs and charges. We can arrange to work on either a fee-paying or commission basis. The advisory process »

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Is the advice I receive independent and impartial?

Yes. Many financial advisers in the UK can only recommend products or services from one or a limited number of companies. Such tied advisers actually work for the product providers, attempting to find a product to suit you from a restricted range of options.

Our advisers select investments from across the whole market. We are not tied to any bank, investment house or insurance company and can always act in your best interests.

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Will my adviser be fully qualified?

Yes. In fact we encourage our Financial Practitioners to continue their studies and gain qualifications at a much higher standard than the minimum required by our regulators. Each of them is selected for their integrity, knowledge and experience. They can give you details of their qualifications and individual experience on request.

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I'm not sure whether I really need advice; what should I do?

Many people are not certain that they need advice. We have structured our service to ensure that you understand the benefits and costs before you make any commitment.

Our experts on the helpdesk are on hand to answer any questions you may have and our free no-obligation initial consultation will make sure you are firmly in the picture before making a decision.

Finding out more about how advice could help you doesn't cost anything. Why not call us now on 0117 317 1690 to speak to a member of our team, or email danny_cox@hargreaveslansdown.co.uk

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Do I have to complete the financial planning questionnaire?

Yes, you do. Details of your current circumstances enable us to offer you the most suitable advice. The financial planning questionnaire gives us an overview of your circumstances and what you want to achieve.

All the details you give us will be treated in the strictest confidence, and you need not disclose anything which you do not wish to.

• Download the financial planning questionnaire
• Request a copy of the financial planning questionnaire to be sent to you

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Can I speak to an adviser before completing the financial planning questionnaire?

Yes of course. Please call 0117 317 1690 to speak to a member of our team - they will be happy to help you.

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When will the adviser call me?

We aim to respond to enquiries within 24 hours, although we will usually call you back on the same day. Our advisers are often in client meetings which is why it is not always possible for them to call you immediately.

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Can the adviser visit me at my home?

Yes. We have advisers based nationwide who can visit you at home or a place convenient for you, at no further cost.

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Will you review my plans in the future?

You will receive regular updates on your investments and we offer all our clients an annual review service.

Hargreaves Lansdown are a financially strong, well established company. We will be here to support you and your financial planning both now and in the future.

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What happens if I don't go ahead with the recommendations?

There is no obligation for you to act upon our advice. In the large majority of cases if you don't want to proceed there is no charge. It would be helpful to us if you let us know why; your feedback will help us improve our services in the future.

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